Odoo Helpdesk helps support teams resolve customer issues faster with ticket routing, SLA tracking, customer portals, and knowledge base integration.
Ticket Routing and Teams
Tickets arrive from email, website forms, live chat, and phone. Teams, tags, and assignment rules route issues to the right agents automatically.
SLA and Performance Tracking
SLA policies track response and resolution times. Managers monitor backlog, agent workload, and customer satisfaction from dashboards.
Customer Portal and Knowledge Base
Customers track ticket status in a portal. Public knowledge base articles reduce repeat requests and improve self-service support.
- Multi-channel ticket creation.
- SLA policies and escalation rules.
- Customer portal and ratings.
- Knowledge base integration.
Aadyanex implements Odoo Helpdesk with SLA setup, portal branding, automation, and CRM or field service integration.